7ace Privacy Policy — Our Commitment to Protecting Your Data

7ace (https://7ace.ws) is a trusted online gaming and betting platform in Bangladesh. We believe that every user's privacy is a fundamental right. This Privacy Policy explains how 7ace collects, uses, stores, and protects your personal information.

This policy applies to all 7ace services — including the website, mobile app, live chat, and any other digital channels. By creating an account or using our services, you agree to this Privacy Policy.

We follow international data protection standards to keep your personal information secure. We strictly adhere to what is outlined in this policy, and you will be notified before any changes are made.

7ace only collects information that is necessary to deliver and secure platform services. We do not collect data beyond what is needed.

Information Collected Directly from You

Automatically Collected Information

The following information is collected automatically while you use 7ace:

• IP Address & Device Information — for security and fraud prevention purposes.
• Browser Type & Version — to improve the quality of our services.
• Login Time & Location — To protect your account.
• Gaming Activity & Transaction History — To meet regulatory requirements.
• Cookies & Tracking Data — to improve user experience.

7ace uses the data it collects solely for specific, legitimate purposes. We never use your information for anything unnecessary. Full details are outlined below:

• Account Management: Your information is used to create, verify, and manage your account — including login activity, security alerts, and account protection.
• Transaction Processing: Payment information is used to process deposits, withdrawals, and other financial transactions.
• Customer Support: Your information is used to resolve issues, answer questions, and provide support.
• Regulatory Compliance: Data is used to comply with AML (Anti-Money Laundering) and KYC (Know Your Customer) requirements.
• Security & Fraud Prevention: Data is analyzed to detect and prevent suspicious activity.
• Service Improvement: User behavior is analyzed to improve the overall platform experience.
• Promotional Communications: With your consent, we'll keep you informed about bonuses and offers. You can opt out at any time.

7ace never uses your data for automated decision-making that significantly affects your rights or opportunities — unless required to do so for regulatory reasons.

7ace does not sell your personal data to any third parties. However, information may be shared in certain limited circumstances:

When Your Information May Be Shared

• Payment Providers: Minimal data is shared with payment processors such as bKash, Nagad, Rocket, or banks solely to complete transactions.
• Game Provider: Necessary data is shared with licensed game software providers to run live games or slots.
• Legal Obligations: Data may be disclosed in response to lawful requests from courts, government agencies, or regulatory authorities.
• Fraud Prevention: Information may be shared with authorized agencies that assist in detecting money laundering or other illegal activities.
• Corporate Changes: In the event of a company merger or acquisition, your data may be transferred to the new entity, but this policy will remain in effect.

Every third party we share data with is bound by our strict data protection agreements. They may only use the data for specified purposes and cannot share it further.

Cookies are small text files stored in your browser. 7ace uses cookies to enhance your experience and keep the platform running smoothly.

Types of Cookies We Use

You can disable non-essential cookies from your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

7ace protects your personal data using the highest industry-standard security measures. Our security framework is multi-layered and regularly audited by independent third parties.

• SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Regular vulnerability assessments conducted by independent experts.
• Staff Training: All staff who handle user data undergo strict data protection training.
• Access Controls: Only authorized personnel have access to the data they need.

7ace retains your data only for as long as necessary. Specific retention periods apply depending on the type of data:

• Account Information: For the duration of account activity and 5 years after closure (as required by regulatory obligations).
• Transaction Records: 7 years — required under AML and financial regulatory obligations.
• KYC Documents: 5 years after account closure.
• Customer Support Communications: 3 years.
• Marketing Preferences: 30 days after your opt-out.
• Log files & technical data: 12 months.

Once the retention period ends, data is securely deleted or anonymized. Some data may need to be kept longer due to legal obligations.

As a 7ace user, you have the following rights over your personal data. To exercise any of these rights, please contact our support team:

• Right to Access: You can request to know what information we hold about you. Full details will be provided within 30 days of your request.
• Right to Rectification: If any of your information is incorrect or outdated, you may request a correction.
• Right to Erasure: You may request deletion of your data under certain circumstances. However, some data may be required to be retained for legal or regulatory reasons.
• Right to Restrict Processing: You may request that your data be restricted from use for specific purposes.
• Right to Data Portability: You can request a copy of your data in a machine-readable format (e.g., CSV).
• Right to Object: You may object to your data being used for marketing purposes, and we will stop immediately.
• Right to Withdraw Consent: You may withdraw any consent you have given at any time. This will not affect the validity of any processing carried out prior to withdrawal.

7ace strictly does not provide services to anyone under the age of 18. Our platform is for adults only. Age verification is mandatory at registration.

• Date of birth is verified at the time of registration.
• Age is verified through identity documents during the KYC process.
• If an account belonging to a person under 18 is identified, it is immediately suspended and any collected data is deleted.
• We never knowingly collect or use any data belonging to minors.

If you believe a minor is using 7ace, please contact our support@7ace.wsto let us know. We'll take immediate action.

7ace may update this Privacy Policy from time to time. If significant changes are made, we will notify you through the following means:

• A notification will be sent to your registered email address.
• A warning message will be displayed upon login to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of 7ace after any changes takes effect will be considered acceptance of the updated policy. If you do not agree to the new policy, please withdraw your balance and notify us before closing your account.

Minor changes — such as spelling corrections or clarifications — may not be communicated separately, but the date will be updated.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

• Email: support@7ace.ws
• Live Chat: Available 24/7 — click the chat icon in the bottom-right corner of the platform.
• Response Time: Typically responded to within 24 hours; urgent matters within 4 hours.

For specific data protection requests, please include in the email subject line "Privacy Request" Please write clearly so our team can respond promptly.

For more information, visit our FAQ Page, Terms & Conditions or Responsible Gaming View page.